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Regional: Scammers use Netflix to get personal information


Scammers are now using Netflix as a ploy to take advantage of people.

The Federal Trade Commission is warning Netflix users to be aware of a phishing scam sent via email. Phishing involves someone using a fake email or text to get you to share valuable personal information. This information could consist of accounts numbers, Social Security Numbers or login IDs and passwords.

Phishing emails are also used to gain access to your computer or network. In this new scam, an email claims the user’s account is on hold because Netflix is having trouble with billing information. The email would prompt the user to click a link and update their personal information. The scam was first shared by police in Ohio.


Image: Federal Trade Commission

The Federal Trade Commision says to do some digging before you click the link.

  • Check it out. If you have concerns about the email, contact the company directly. But look up their phone number or website yourself. That way, you’ll know you’re getting the real company and not about to call a scammer or follow a link that will download malware.
  • Take a closer look. While some phishing emails look completely legit, bad grammar and spelling can tip you off to phishing. Other clues: Your name is missing, or you don’t even have an account with the company. In the Netflix example, the scammer used the British spelling of “Center” (Centre) and used the greeting, “Hi Dear.” Listing only an international phone number for a U.S.-based company is also suspicious.
  • Report phishing emails. Forward them to spam@uce.gov (an address used by the FTC) and to reportphishing@apwg.org (an address used by the Anti-Phishing Working Group, which includes ISPs, security vendors, financial institutions, and law enforcement agencies). You can also report phishing to the FTC at ftc.gov/complaint. Also, let the company or person that was impersonated know about the phishing scheme. For Netflix, forward the message to phishing@netflix.com.


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