When you have an emergency, your first point of contact is a 9-1-1 dispatcher.
These men and women have been unofficially on the frontlines for decades. Today, June 11, 2019, House Bill 1090 was signed by Governor Abbott and will be in effect on Sept. 1, 2019.
House bill 1090 officially recognizes Emergency Dispatch Operators as First Responders. They will join Law Enforcement Officers, Firefighters, and EMS as First Responders